CSRT Speed Camp Photography FAQ

Table of Contents

1. Welcome!

1.1.

2. The FAQ

2.1. Where can I see my photos?

2.2. How do I order photos?

2.3. Can I pay with a credit card?

2.4. Can I order online?

2.5. Completing the order form

2.6. Important notes about digital images

2.7. Your personal information:

2.8. Delivery times:

2.9. Terms and Conditions

1. Welcome!

1.1.

Welcome to the 2012 CSRT Speed Camp Photography FAQ for Brian W. Robb - Photography. Since 1983 I have photographed Mt Hood summer skiing and made images available for you to purchase. This FAQ should answer most of your questions regarding photography ordering. Please contact me at: brian@brianrobbphoto for any further explanation. Thanks and I hope you had a great camp this summer!

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2. The FAQ

2.1. Where can I see my photos?

Photos from the 2012 CSRT Speed Camp are viewable at: brianrobbphoto.com/2012-ssc/2012-csrt. Follow the link to view your photos.

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2.2. How do I order photos?

For most campers, you have received proof photos and an order form in the mail. While I try to get photos out soon after your session is over, it may take a few weeks in the height of the season. Thanks for your patience!

To order photos, simply downlaod and fill out the order form and mail it with your check to: Brian W. Robb - Phototography, PO Box 1223, Hood River OR 97031. Each photo has a unique number associated with it. Payments must be in US Dollars, therefore foriegn payments must be in a US Dollar draft drawn on a US bank or a US Dollar money order.

A detailed explanation of the order form follows.

Order forms are also available for online download at:

Order form: http://brianrobbphoto.com/2012_csrt_orderform.pdf

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2.3. Can I pay with a credit card?

Through the service offered by PayPal, I am now able to accept credit card payments. There is no additional charge to you for using PayPal.

It is easy to send your credit card payment via PayPal. Please follow these steps:

(1) Set up an account with PayPal at: http://www.PayPal.com

You may use VISA, MasterCard, Discover, or American Express (except American Express Corporate Card).

(2) Complete the order form for camp photos and determine the order amount.

(3) Sign in to PayPal.

(4) Click the "send money" tab at the top of the PayPal page.

(5) On the "send money" page.

(A) enter: brian@brianrobbphoto.com in the recipient block.

(B) Enter the amount of the order.

(C) Select US Dollars as currency.

(D) Select Goods(other) as payment type.

(E) For subject, enter the skier/snowboarder's name and any one of the action photo numbers (i.e., Bobby Smith, 98-S-0001). This allows me to associate the incoming payment with the database file.

(F) In the Note field, enter any other information you wish.

(6) Click continue & follow the instructions to complete your order.

(7) Mail your order form to: Brian W. Robb, PO Box 1223, Hood River OR 97031.

(8) I will start your order going when I receive your order form. If an e-mail address is listed on the order form, I will acknowledge the receipt of your order and payment.

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2.4. Can I order online?

At the present time, I do not offer direct online ordering. I must receive the order form in the mail in order to process your order. I am able to offer you many options using the order form system.

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2.5. Completing the order form

I offer photographic prints in the following sizes: 5 X 7, 8 X 10, 11 X 14, and a 20 X 30 poster. I also offer three digital files. The low resolution digital file is about 100kb. The file size is suitable for web pages, facebook, and e-mailing, but will not yield satisfactory prints. The medium resolution file is about 900 kb. This file size will produce satisfactory prints up to 4 X 6 size. The high resolution file is the full file produced by my Canon professional digital camera. You can make prints up to 30 X 40 without difficulty. All digital files have been optimized for maximum quality. I am also offering a digital CD of up to eight high resolution files at a new lower price of $84.00. The digital files must be of one individual skier from this summer's camps.

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2.6. Important notes about digital images

All prices are per image, except for the photo CD. Digital images are not available for group or scenic photos. Low resolution files are only suitable for web use, facebook, and e-mailing and will not make satisfactory enlargements. High resolution files are a good option when you have an image that you really like and want to use it many ways. A note is sent with the digital files that gives you reproduction rights for personal uses.

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2.7. Your personal information:

I never give out your personal information. I request your phone number and e-mail address only in case I have to contact you about your order.

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2.8. Delivery times:

Please allow 3-5 weeks for delivery, although times are often shorter.

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2.9. Terms and Conditions

All photos, whether in physical or digital format, are for personal uses only. Reproduction is prohibited for photographic prints. Digital images may only be reproduced for personal uses. No editorial or commercial uses are allowed.

Copyright overlays are removed from all prints and digital files that you purchase.

All photographs are copyrighted and remain the property of Brian W. Robb. Thank you for respecting this copyright.

Thank you for your interest! Please contact me with any questions you may have.

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